 |
 |
|
|
|
INDUSTRY SOLUTIONS | RETAIL BANKING
A responsive bank allows customers to interface with sales and service personnel seamlessly and through multiple channels – providing on demand customer access to a broad range of financial services.
Increasingly banks are networking with other financial services organizations to become “component-based” businesses – each using its own expertise to focus on core competencies and using the expertise that resides in its partner network to leverage other best-in-class products and services. Real-time connectivity among partners, suppliers and customers is critical – to enable seamless customer service, expert-based decision support and active data mining.
XpertSHARE provides retail banks with a new way to serve customers on demand and to cost effectively reach a broader market with targeted financial products and services.
XpertSHARE helps to improve the customer experience and achieve results in five ways:
1) Grow revenue by offering products and services that require human expertise and interaction on an on-demand basis; and,
2) Lower costs and improve customer access to expertise by consolidating existing centers of expertise and better leveraging expertise across the organization or bank network.
3) Improve client and partner support by directing calls intelligently throughout the bank network and by applying pre-existing solutions, knowledge and experience.
4) Provides a new source of real-time business intelligence. The aggregation of expert session data reveals critical business intelligence that may influence banking services, network partners, products, methodologies, training, hiring, and best practices.
5) Creates an archived record – useful for legal, compliance and other business matters such as Sarbanes-Oxley.
| Expert on Demand: Transforming Full Service, Multichannel Banking - White Paper PDF |
 |
|
|
| XpertSHARE - Professional Services Value Proposition PDF |
|
|
|
|
IBM Workplace for Branch Banking Solution Sheet PDF
(including XpertSHARE retail banking solutions) |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
 |
© 2006 XpertUniverse, Inc., All Rights Reserved.
|
|
|
|
