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INDUSTRY SOLUTIONS | PROFESSIONAL SERVICES
XpertSHARE™ transforms the economics of professional services delivery, opening new markets, increasing revenue, and driving productivity.
Companies deliver an array of expertise-based services to their clients. Each service is designed to solve problems or address opportunities in specific markets - at a particular price or cost. The spectrum of these services and the skills required to deliver them range from call center-based support to specialized business and technical services. The following diagram captures the relationship between cost and service complexity.
XpertSHARE helps professional services organizations deliver a superior customer experience and achieve bottom-line results in five ways:
1) Grow revenue by offering complex expertise on an on-demand basis.
2) Lower costs and improve customer access to company expertise by consolidating existing centers of expertise and better leveraging expertise across the organization.
3) Improve client and partner support by directing calls intelligently throughout the services channel and by applying pre-existing solutions, knowledge and experience:
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Pre-sales support including research, proposal writing, technical support, and product configuration. |
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Implementation and pre-deployment support including business consulting and the specification of customer solutions. |
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Post-deployment support including customer service and support.
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Client training across a wide spectrum of skills or particular applications. |
4) Provides a new source of real-time business intelligence. The aggregation of expert session data reveals critical business intelligence that may influence client services, products, methodology, consultant deployment, training, hiring, and best practices.
5) Creates an archived record – useful for legal, compliance and other business matters.
| For XpertSHARE - Professional Services Value Proposition PDF |
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