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HOW DOES XpertSHARE™ WORK?
XpertSHARE™ is a new web-based technology, delivered through the Internet and running within a browser, requiring no preloaded workstation footprint. Seekers and experts can be located anywhere, and reach each other anytime. XpertSHARE integrates industrial strength components, including CRM, routing, collaboration and web-portal components, with a configurable and intuitive interface to provide a highly scalable solution. XpertSHARE is also IBM Websphere Portal compatible.
Collaboration tools replicate a person-to-person meeting while conserving bandwidth:
• VoIP Audio
• VoIP Video
• Whiteboard
• Application Sharing
• Push URL
• Text Chat
XpertSHARE unites innovations: skill-based routing, collaboration, and data mining and analysis innovations, to transform the way organizational expertise is applied and managed. The ability to systematically and intelligently mediate collaboration across organizations and functions has tremendous impact on organizational responsiveness, effectiveness, and productivity.
This is the transformational power of expertise location!
XpertSHARE:
1) Enables expert communities to be organized and aligned with business challenges and opportunities.
2) Delivers highly precise matching and routing of knowledge seekers to experts designated based on skills and business needs.
3) Matches and Routes a knowledge seeker and expert together so they can interact to address business issues. On-line collaboration sessions replicate a face-to-face meeting, facilitating excellent communication and problem solving
4) Archives the complete expertise exchange session – so high impact sessions can be mined and converted into re-usable enterprise assets. Session archives are also important records for legal, compliance or other business matters.
5) Captures and aggregates data based on client metrics to develop business intelligence that will enhance organizational performance.
XpertSHARE application screenshots
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The main page provides access to up to three functions, depending on how each user is set up.
• Click ‘Get Assistance’ to get help.
• Click ‘Give Assistance’ to provide expert assistance.
• Click ‘Manage Users’ to add and maintain other users within your organization.
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To Get Assistance, fill out a simple form defining the nature of your Assistance Request. Optionally, you can attach files, and request to be routed to an expert from a recent past session if that expert is available. |
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Enter a live, interactive Assistance Session with the best available expert for your specific needs. |
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| XpertUniverse has also developed an XpertSHARE portlet for IBM WebSphere Portal. |
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