On demand, in-context interaction with subject-matter experts across organizational and geographic boundaries produces results:

• More responsive customer care.

• Improved business process performance.

• Enhanced benefits from e-learning programs.


Real time business intelligence is developed according to client-defined metrics. Aggregated data reveals intelligence that may shape policy and process. This insight may have only been obtainable anecdotally before or was only discernable through analysis long after the fact. Archives also serve as important records for legal, compliance or other business matters – such as Sarbanes-Oxley.

XpertSHARE enhances business process effectiveness:
• Offers a new capability to organize and leverage expertise.
• Enables precise access to the right expert – anytime, anywhere.
• Experts and knowledge seekers work together in a face-to-face
• online collaboration session.
• Tacit knowledge exchanged can be converted into an enterprise asset.
• Aggregated data reveals critical business intelligence.
• Archives provide a business record.

Organizations benefiting most from the XpertSHARE solution
face these challenges:
• Geographically dispersed employees.
• Expertise-intensive information sharing needs.
• Complex, high-touch products and services.
• Tight “time-to-action” parameters.
• Expertise required in troubled parts of the world.
• Retiring workers with valuable skills and experience.
• Significant training projects.
• Merger and acquisition initiatives.
• Need for real-time business intelligence.
• Sarbanes-Oxley/compliance issues.